1. Introduction

KosHjerte is committed to safeguarding the privacy of its clients and the surprise recipients involved in our services. This Privacy Policy outlines how KosHjerte collects, utilizes, and shares personal information associated with our clients and surprise recipients.

2. Information KosHjerte Collects

KosHjerte gathers personal information from its clients when they engage our services to orchestrate and execute surprise experiences. This information may include:

• Names
• Contact details (email address, phone number)
• Interests and preferences
• Any other relevant information required for surprise planning and execution

3. Purpose of Collecting Information

KosHjerte collects personal information for the following purposes:

• To tailor surprise experiences to individual client preferences
• To communicate effectively with clients throughout the surprise planning process
• To fulfill contractual obligations with clients
• To comply with applicable legal requirements

4. How KosHjerte Stores and Secures Information

KosHjerte safeguards all personal information on its own secure servers. We implement stringent physical, technical, and organizational measures to protect client information from unauthorized access, use, disclosure, modification, or destruction.

5. Sharing of Information with Third Parties

KosHjerte may share client information with third parties under specific circumstances:

• With vendors and suppliers directly involved in executing the surprise experience, such as event planners, caterers, and entertainers.
• With third parties essential to fulfill contractual obligations or adhere to legal requirements, such as payment processors and legal counsel.

KosHjerte solely shares client information with third parties that have agreed to protect the information in a manner consistent with KosHjerte’s stringent privacy standards.

6. Client Choices and Rights

Clients have the following options and rights regarding their personal information:

• Access: Clients have the right to request access to their personal information at any time.
• Correction: Clients can request that KosHjerte rectify any inaccuracies in their personal information.
• Deletion: Clients can request that KosHjerte obliterate their personal information.
• Opt-out: Clients can opt-out of having their personal information shared with third parties.

To exercise these rights, please contact us at info@koshjerte.com.

7. Data Retention Policy

KosHjerte retains client information for a period of one year. This timeframe ensures proper billing, customer support, and legal compliance.

8. Compliance with Data Privacy Laws

KosHjerte adheres to all applicable data privacy laws, including the Comissão Nacional de Protecção de Dados in Portugal.

9. Data Breaches

In the event of a data breach, KosHjerte will promptly investigate and mitigate the damage. We will notify affected individuals about the data breach and provide them with information on how to protect themselves.

10. Contact Information

For inquiries or concerns regarding KosHjerte’s privacy practices, please contact us at:

KosHjerte (info@koshjerte.com)